1. The conception, organization and execution of the activities corresponding to the work experience. Payment of the reservation implies acceptance of the General Conditions. - 2. Prices or 2.1 The prices of each activity will be displayed on the website www.experienciescostabrava.com. or 2.2 Prices include VAT and everything shown in the "included" section of each network of activities. or 2.3 The performance of the scheduled activities is subject to the completion of the minimum places indicated in each network. If these minimum places are not filled, the price of this activity will be applied depending on the number of people attending. The participant may choose to attend by paying the corresponding fee according to the number of participants or by paying an import fee that may be paid in any other activity. or 2.4 Prices do not include expenses necessary to meet visa requirements or other entry requirements for certain countries (health insurance, special accident insurance, etc.). - 3. Reservation, payment and cancellation of the scheduled activities or 3.1 The reservation of places will be made by strict order of payment of the amount stipulated for each activity as a sign of reservation. or 3.2 If the reservation is made by telephone, the availability of places will be confirmed and a maximum of 48 hours will be available to make the reservation, for the amount indicated in each information sheet in the BANC SABADELL account, indicating the activity and the number. or 3.3 If the reservation is made online, the availability of places is immediate and the instructions of the contact e-mail must be followed. or 3.4 Payment will be deducted from the limit established for each place of activity, in the case of activities that are not fully paid and that have been agreed at the individual level. 3.5 In case of cancellation or modification of the reservation by the user, the following penalties will be applied: More than one month before the start of the program: 100% refund. From one month to 15 days before: 50% refund. From 14 days to 7 days before: 25% refund. Less than 7 days before: no returns. In any case, the expenses incurred by third parties in relation to the activity will be refunded. or 3.6 If the waiting list is reached, reserved places that have not been paid in full will be charged for those on the waiting list. or 3.7 The younger of the two, the consent of the parents will be given on the day of the activity, as well as a photocopy of the DNI of the parent or guardian. or 3.8 In the event that the cancellation or modification by the affected customer is accompanied by an increase in the price of the other participants, this increase will be deducted from the amount for which he is entitled to a refund, according to section 3.5 - 4. 4. Reservation and payment of a la carte activities (all international activities beyond those specified are considered a la carte). or 4.1 The reservation fee, the amount of which will be determined for each specific activity, will consist of the deposit in the BANC SABADELL account or by payment by bank card in the Virtual POS, indicating the name of the person or company that contracts the activity. The amount paid will not be refunded in case of cancellation by the customer. or 4.2 You will be notified of the name, address, ID and data of the participants (size of clothes, number of shoes ...) through the online customer network. or 4.3 In case of cancellation by the user, section 4.1, as well as the penalty established in section 3.5, for the rest of the amount paid for the activity. or 4.4 Minors will give their parental consent on the day of the activity, as well as a photocopy of the DNI of the parent or guardian. - 5. Vouchers and gift cards or 5.1 Participants wishing to pay for any of the activities with vouchers or gift cards must be informed at the time of booking, as the services specified in the vouchers are included in the activity and not on the website. or 5.2 Any modification less than 7 days in advance will result in the loss of the entire package. or 5.3 If the activity cannot be carried out for reasons outside the company (weather, lack of electricity, etc.), a similar alternative activity will be carried out. In the specific case of snowshoes, the Via ferrata or climbing will be replaced by hiking. - 6. Insurance 6.1 All participants will have accident insurance that covers the activity / activities to be performed, without prejudice to the fact that certain activities may require additional insurance. 6.2 MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM offers accident insurance for participants who do not have their own insurance. The client must inform MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM when making the reservation and will pay the cost of the same together with the import of the reservation.6.2 MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM provides accident insurance for participants who do not have their own insurance. The client must inform MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM when making the reservation and will pay the cost of the same along with the import of the reservation. - 7.1 Mountain activities are subject to possible changes due to weather conditions and the physical and psychological characteristics of the participants. The itineraries may be modified for the purpose of and totally or partially suspended if the circumstances so require, according to the criteria of the guide. o 7.2 With the aim of ensuring the smooth running of the activity, the guide responsible for the activity may adapt the same depending on the weather forecast plan of AEMET (State Meteorological Agency), or other international, national or local meteorological services. o 7.3 However, if the activity has begun and it is suspended for the reasons indicated in section 7.1, no reimbursement of any import will be made, given the unpredictability of these external factors. For this purpose, the activities begin after presenting themselves to the responsible guide at the point of encounter of the activity. - 8.2 The guide is the maximum responsible for the activity, making the most appropriate decisions for the proper functioning of the activity, taking into account weather conditions and the physical and psychological condition of the participants. If the same is not done, both MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM and the guide will decline all responsibility for the consequences that may arise from the expulsion of the participant or end and all, to the suspension of the activity, with loss of all rights. - 9. Admission rights o 9.1 MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM and if necessary, the activity guide, reserves the right of admission of any person who does not present at the beginning of the activity the psychophysical or technical conditions necessary for the realization of the activity. o 9.2 Also, any person who is not present at the beginning of the activity with the material specified in the section "Necessary material" or indicated by e-mail, cannot participate in the same, always at the discretion of the guide. o 9.3 The situations specified in sections 9.1 and 9.2 assume a loss of all rights on the part of the participant and a loss of the importance of the activity.

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