1. The design, organization and implementation of activities corresponding to professional experience. Payment of the reservation implies acceptance of the general conditions. - 2. prices o 2.1 The prices of each activity will be displayed on the website www.experienciescostabrava.com. o 2.2 Prices include VAT and everything displayed in the "included" section of each business network. o 2.3 The implementation of the scheduled activities is subject to the completion of the minimum places indicated in each network. If these minimum places are not filled, the price of this activity will be applicable depending on the number of people present. The participant can choose to participate by paying the fee corresponding to the number of participants or by paying an import fee that can be paid in any other activity. or 2.4 Prices do not include expenses required to comply with visa requirements or other entry requirements in certain countries (medical insurance, special accident insurance, etc.) - 3. Reservation, payment and cancellation scheduled activities o 3.1 The reservation of places will be made in strict order of payment of the amount provided for each activity as a sign of reservation. o 3.2 If the reservation is made by telephone, the availability of seats will be confirmed and a maximum of 48 hours will be available to make the reservation, for the amount indicated in each account of the BANK SABADELL, indicating the activity and the first name. o 3.3 If you book online, a seat is immediately available and you must follow the contact's instructions by e-mail. o 3.4 Payment will be deducted from the limit set for each activity site, in the case of activities that are not fully paid for and have been agreed at the individual level. 3.5 In case of cancellation or modification of the reservation by the user, this will result in the following penalties: More than one month before the start of the program: 100% refund. One month to 15 days before: 50% refund. From 14 days to 7 days before: 25% refund. Less than 7 days before: no return. In all cases, the costs incurred by third parties in connection with the activity will be reimbursed. o 3.6 If the waiting list is reached, reserved seats that have not been paid in full will be charged for those on the waiting list. o 3.7 On the day of the activity, parental consent will be given, as well as a photocopy of the parent's or guardian's identity card. o 3.8 In the event that the cancellation or modification by the customer concerned is accompanied by an increase in the price of the other participants, this increase will be deducted from the amount for which you have the right of return, in accordance with points 3.5 - 4 Reservation and payment of on-demand activities (all international activities beyond those specified are considered on-demand activities). o 4.1 The booking fee, the amount of which will be determined for each particular activity, will consist of registration in the SABADELL BANK account or by means of a payment by credit card in the virtual POS, indicating the name of the person or the company that contracts the activity. No refund of the amount paid will be made in case of cancellation by the customer. o 4.2 The name, address, identification number and contact details of the participants (size of clothes, number of shoes ...) will be communicated to you by the online customer network. o 4.3 In case of cancellation by the user, paragraph 4.1 will be applied, as well as the penalty provided for in paragraph 3.5, for the rest of the amount paid for the activity. o 4.4 Minors will give their parental consent on the day of the activity, as well as a photocopy of the parent's or guardian's identity card. - 5. Vouchers and gift cards o 5.1 Participants wishing to pay for one of the activities with vouchers or gift cards must be informed at the time of booking, as the services specified in the vouchers are included in the activity and not on the website. o 5.2 Any change less than 7 days in advance will result in the loss of the entire package. o 5.3 If the activity cannot be carried out for reasons beyond the control of the company (weather, lack of electricity, etc.), a similar alternative activity will be carried out. In the special case of snowshoeing, the Via ferrata or climbing will be replaced by hiking. - 6. Insurance 6.1 All participants will have accident insurance covering the activity / activities to be carried out, without prejudice to the fact that certain activities may require additional insurance.6.2 MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM provides accident insurance to participants who do not have their own insurance. The customer must inform MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM at the time of booking and he will pay the cost at the same time as the import of the booking. - 7.1 Mountain activities are subject to possible changes due to weather conditions and the physical and psychological characteristics of the participants. Routes may be modified and suspended in whole or in part if circumstances so require, in accordance with the criteria in the guide. o 7.2 In order to ensure the smooth running of the activity, the guide responsible for the activity may adapt it according to the meteorological forecast plan of the AEMET (State Meteorological Agency), or d other international, national or local meteorological services. o 7.3 However, if the activity has started and is suspended for the reasons indicated in point 7.1, no reimbursement will be made, given the unpredictability of these external factors. To this end, the activities begin after presenting themselves to the responsible guide at the meeting point of the activity. - 8.2 The guide is the person most responsible for the activity, he makes the most appropriate decisions for the smooth running of the activity, taking into account the weather conditions and the physical and psychological condition of the participants. If the same is not done, both MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM and the guide will decline any responsibility for the consequences that may arise from the expulsion of the participant or the end and all, to the suspension of the activity, with loss of all rights. - 9. Admission fees o 9.1 MIGUEL ANGEL LOPEZ GALAN WWW.EXPERIENCIESCOSTABRAVA.COM and, if necessary, the activity guide, reserves the right of admission of any person who does not present the conditions at the beginning of the activity psychophysical or technical skills necessary to carry out the activity. o 9.2 Likewise, any person who is not present at the beginning of the activity with the equipment specified in the "Equipment required" section or indicated by e-mail, may not participate in it, always at its discretion of the guide. o 9.3 The situations specified in sections 9.1 and 9.2 involve a loss of all rights on the part of the participant and a loss of the importance of the activity.

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